The touchpad on laptops is quite useful. Though different laptop manufacturers use different touchpad technologies and drives to make it work, some laptops with Alps driver are causing the Alps pointing device driver error from time to time. When the error occurs, it can also show the Set user settings to driver failed error. If you are struggling with this error, follow the below steps to fix it.
Alps Pointing Device Driver Error
Since there are many variables to pinpoint the issue, there are multiple things you can do to fix the issue. I've will show all of them below. Follow one solution after the other and see which one works for you.
1. Disable Alps Pointing Device Service in MSConfig Tool
Sometimes the Alps pointer device service can be causing the Set user settings to driver failed error. So, disabling that service and rebooting the system should fix the issue.
1. Press Win + R, type "msconfig" blank field and click on the "Ok" button.
2. In the MS Config tool, go to the "Services" tab.
3. Here, find the "Alps SMBus Monitor Service" option, Uncheck it and click on the "Ok" button.
4. Reboot Windows.
If the Alps service is causing the error, this fixes the issue.
2. Clean Reboot Windows 10
If you are still seeing the error, you can perform a full clean reboot. In case you are wondering when you do a clean reboot, you will disable all the services and startup programs so that you can pinpoint the issue causing culprit by enabling the services and startup programs one by one.
I've already written on you can clean boot Windows 10. Follow the steps in that post.
3. Delete Apoint2k Folder and Apoint.Exe File
According to some reddit and Microsoft support threads, users have told that deleting the Apoint.exe file and in fact, the entire Apoint2k folder solved the problem.
1. First, open the File Explorer by pressing the Win + E keyboard shortcut.
2. In the File Explorer, go to "C:\Program Files" folder. Here, find the "Apoint2k" folder.
3. Once you see it, copy the folder and paste it on your desktop. This ensures that you have a backup of the folder before deleting the said folder or file.
4. After backing up the folder, open the "C:\Program Files\Apoint2K" folder, find and delete the Apoint.exe file. You will see a warning message, click on the "Ok" button to continue.
5. Reboot the system and see if the Alps error is fixed.
6. Otherwise, delete the entire ApointK folder in the C drive and see if it fixes the issue.
If the issue is not fixed, restore the folder and proceed to the next solution.
4. Update or Reinstall Alps Drivers
If all the above steps did not solve the issue, it is probably due to the driver issues. Updating or reinstall the Alps drivers should fix the issue. The Device Manager provides you with the necessary options to update Alps drivers.
1. Open the start menu, search for "Device Manager" and click on it to open the Device Manager.
2. In the Device Manager, find and expand the "Mice and other pointing devices" section, right-click on the Alps device driver and select "Update" to update the driver.
3. If the driver is already up to date, download the driver from the manufacturer website, uninstall the drive by selecting the "Uninstall device" option, reboot the system and then install the downloaded driver.
4. Once installed, restart the system and the issue should be fixed.
That is all. Hopefully, the above solutions should fix the Alps pointing device driver error in Windows