How To Fix ‘Unable to Reset’ Issue in Windows 11 & 10 (Reset Bug)

Unable to reset your PC or getting the “There was a problem resetting your PC” error? Follow these steps to fix this issue in Windows 11 & 10.

If your system is corrupted, has become unstable, is too slow to use, or is displaying random errors, then it is generally time for a reset. Depending on the option you select, you can reset Windows without losing your personal files on the C drive. However, if the system files are corrupted, you will be unable to reset your PC. If you try to reset, you will see the “There was a problem resetting your PC” error message. This is generally called a “Reset Bug”. Thankfully, fixing the reset bug is fairly simple.

In this quick and easy tutorial, I will show two methods to quickly fix the unable to reset Windows issue. Let’s get started.

Before You Start

• Administrator rights are required to fix the reset problem in Windows 11 and Windows 10.

Use the DISM Command to Fix Unable to Reset Problem

One of the best and Microsoft-suggested ways to fix the reset bug is to use the DISM command. Here’s how.

1. Open the Start menu by pressing the “Windows” key.
2. Search for “Command Prompt“.
3. Right-click on it and select “Run as administrator“.
   
4. Run the following command in the Command Prompt window.dism /online /cleanup-image /restorehealth
5. The command will take a few minutes to scan and fix the issues.
6. Once done, close the Command Prompt window.
7. Restart your computer.
8. After restarting, the reset bug is fixed, and you can now reset your computer normally.

However, if you are still unable to reset your PC, it might be because the recovery image is corrupt. Follow the second method shown below.

Restore the Recovery Image to Fix the ‘Unable to Reset’ Issue

Note: This process requires a Windows ISO. If you are using Windows 11, have Windows 11 ISO ready. If you are on Windows 10, have Windows 10 ISO ready.

1. Open the File Explorer by pressing the “Windows key + E” shortcut.
2. Find the ISO file and double-click it to mount it.
3. Select “This PC” on the File Explorer sidebar.
4. Note down the letter of the virtual CD/DVD drive with the mounted Windows ISO.
5. Open the Start menu by pressing the “Windows key”.
6. Search for “Command Prompt“.
7. Select the “Run as Administrator” option.
8. Run the following command while replacing “DriveLetter” with the actual drive letter.
   reagentc /setreimage /path DriveLetter:\sources\install.wim /index 1
9. After that, run the following command to enable the recovery agent.
   reagentc /enable
10. Close the Command Prompt window.
11. Restart your computer.
12. With that, you’ve fixed the ‘unable to reset’ issue in Windows 11 and Windows 10.

Note: If your ISO has install.esd instead of the regular install.wim, modify the command as follows:

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That is all. From now on, you can reset the PC without any hassle. If you are still facing the issue, you have no other choice but to reinstall Windows.

If you have any questions or need help, comment below. I’ll be happy to assist.